This policy explains refund and withdrawal rights relating to digital products purchased from Ebook Express.
Ebook Express sells digital content that is delivered electronically, including ebooks, guides and downloadable materials.
Digital content may become available immediately after successful payment.
Unless a product page expressly states otherwise, Ebook Express offers a voluntary 14-day satisfaction guarantee.
If you are dissatisfied with your purchase, you may contact us within 14 days of the purchase date at:
Please include the email address used for your order and sufficient information for us to locate the transaction.
Where a refund is approved, it will normally be issued to the original payment method.
Consumers located in the European Union or European Economic Area may have statutory withdrawal rights under applicable consumer law.
For digital content supplied without a tangible medium, statutory withdrawal rights may cease once performance has begun if the conditions required by applicable law have been satisfied, including where required:
Nothing in this policy limits any statutory consumer rights that cannot lawfully be excluded.
If you are unable to access a purchased product due to a technical issue, please contact us before requesting a refund.
We will make reasonable efforts to provide access, resend the download or otherwise correct the issue.
Mandatory consumer remedies relating to defective or non-conforming digital content remain unaffected.
If you accidentally purchase the same product more than once, contact us and provide details of the duplicate transactions.
Verified duplicate charges may be refunded.
We reserve the right to investigate refund requests where there is reasonable evidence of fraud, repeated abuse or unauthorized redistribution of purchased materials.
This provision does not limit mandatory statutory consumer rights.
Approved refunds are submitted to the original payment method. The time required for funds to appear may depend on your bank, card issuer or payment provider.